I want to squoosh my Blackberry!

I got a new cell phone the other day since my awesome yet ancient SonyErikson T616 finally bit the Hi-techasaurus dirt. KingRob suggested a handheld so I could check email and have access to the internet while I am waiting for all those things that moms wait for e.g. the dr, the car pool line, the McD's drivethru circus, etc) So I got a Blackberry Red pearl. Very cool. Except it has one huge problem. When accessing the BB with the computer, it erases your internet and WAP browsers. I spent at least 8 hours over a two day period trying to find out how to correct this problem. There were lots of solutions that didn't work. I think I re-registerd my phone about 10 times and had them "resend the service books" about 7 times. Don't even ask me what that means! Finally I had to call CS at Cingular. After talking with a guy who literally was reading the manual to tell me what to do he told me that I need to talk to the BB specialist and transferred me over. The BB specialist was a nice guy who had all the answers so I did everything he told me to and he fixed my problem until I did the last step and it happened again. I lost my icons again! He told me to do everything again except that last step and it would work this time. Sure. So I did. Nothing. Now, I have been researching and downloaded and re downloading for the majority of the day just to fix this silly "little" problem. I have 3 kids which I have neglected today simply to have internet on my phone! I am going to get a new one tomorrow. I don't have time to mess with it anymore.